Return Policy

Pursuant to current legislation, when the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional or business activity), he has the right to withdraw from the purchase contract concluded with the Supplier, without no penalty and without specifying the reason, within 14 (fourteen) days from the date of receipt of the product, meaning the moment of acquisition of physical possession of the same. In the case of orders relating to products to be delivered in several batches, the aforementioned withdrawal period runs from the date of receipt of the last batch. If the consumer decides to exercise the right of withdrawal, he must notify the Supplier by e-mail at the e-mail address & nbsp; shop@lottinospirits.com . The right of withdrawal is excluded in relation to the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery. Until the time of exercising the right of withdrawal, the Customer is however solely responsible for the decrease in value of the product resulting from its handling other than that necessary to establish the nature, characteristics and functioning of the product itself. The return of the goods must take place at the latest within 14 (fourteen) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact, including the cash on delivery and, in any case, in a normal state of conservation. The shipping costs for exercising the right of withdrawal are charged to the customer; the Supplier will refund the amount paid for the purchase of the product (including the original delivery costs) net of the direct cost of return borne by the Customer, within 14 (fourteen) days of receipt of the notice of withdrawal. In the event of damage to the product returned by the Customer during transport, the Supplier will notify the Customer within 3 working days from the date of receipt of the product to allow him to assert his rights towards the courier. In this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal.

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