Terms of sale

The goods covered by these general conditions are offered for sale by Lottino Spirits s.n.c. (hereinafter the “Supplier”) based in Potenza (PZ) at Via del Gallitello 72, tax code and VAT number 02081240760. With this contract, respectively, the Supplier sells and the Buyer purchases the movable goods remotely via telematic tools materials indicated and offered for sale on the site shop.lottinospirits.com . The contract stipulated between Lottino Spirits s.n.c. and the Customer is considered concluded with the acceptance, even partial, of the order by the Supplier. Acceptance can also take place by shipping the product object of the order, unless otherwise communicated to the Customer in any way.

The Customer can only be a consumer (ie a natural person who purchases the goods for purposes not related to his professional or business activity).

By placing an order in the various ways provided, the Customer declares to have read the information provided during the purchase procedure and to accept the conditions transcribed below. Therefore, the Customer is invited to keep these general conditions of sale, in compliance with the provisions of articles 49 et seq. Legislative Decree 206/2005 on distance selling.

The Customer can only purchase the products present in the electronic catalog managed by Lottino Spirits s.n.c. at the time of placing the order, as described therein. It is understood that in any case the images of the products may not be perfectly representative of all the characteristics but differ in color, size, accessory products represented.

The products are offered at the price indicated on the site on the date the order is accepted and are to be understood as inclusive of VAT, which will be indicated in detail in the invoice issued for the purchase of the product. Product prices may be subject to periodic changes, for which no communication is required from the Supplier. Prices do not include transport and delivery costs, which will in any case be indicated to the Customer in the final section of the online purchase procedure before sending the order.

In compliance with the laws in force regarding the purchase of alcoholic products, the Supplier reserves the right not to process orders from persons who do not respect the age limits set by law for both purchase and delivery of the aforementioned products. Specifically, the Supplier will not sell alcohol to persons under the age of 18 and the Courier will not deliver alcoholic products to persons under the age of 18, reserving the right to request an identity document to verify the age.

Methods of payment

The products on the shop.lottinospirits.com site can be purchased by choosing from the following payment methods at check-out:

  1. Credit / Debit Card: for purchases of less than € 1,000.00.
  2. PayPal.
  3. Cash on delivery: only for purchases of less than € 500.00. Choosing this payment method involves an additional cost of € 6.90. Payment to the courier must be made exclusively in cash (checks are not accepted).
  4. Bank transfer in advance

In any case, the shipment of the goods takes place only after the full balance of the supply has been credited.


Delivery methods and costs

The Supplier can only accept orders for delivery in Italian territory. However, delivery to the locations of San Marino, Vatican City, Livigno and Campione d’Italia is excluded. For each order placed, Lottino Spirits s.n.c. will issue an invoice for the material sent, sending it in electronic format to the email address indicated during registration. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. The delivery costs, unless otherwise indicated, are charged to the customer and are explicitly shown on the video at the time the order is placed. The payment of the goods by the Customer will take place using the method chosen at the time of the order. Nothing more is owed by the Customer with respect to the total order. After checking out from the site after sending the order, the Customer will receive an order confirmation email containing the order number and a summary of the same. The requested products will be delivered, by courier, in the shortest possible time, usually within 5 working days of order acceptance. Upon delivery of the goods by the Courier, the Customer is required to check: that the number of packages delivered corresponds to what indicated in the transport document; that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately notified, placing a written CHECK RESERVE on the Courier’s proof of delivery. Once the Courier’s document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, conformity or completeness of the products received must be reported within 8 days of delivery, via e-mail to the address shop @ lottinospirits .com .


All products sold on the site shop.lottinospirits.com are covered by a 24-month warranty for lack of conformity pursuant to articles 128 and following Legislative Decree 206/2005. In relation to perishable products, the legal guarantee will be effective only until the expiry date indicated on the product packaging. The aforementioned legal guarantee applies provided that the product is used correctly, in compliance with the intended use and as provided in the documentation attached to the product. In the event of a lack of conformity, the Supplier will, at no cost to the customer, restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. In the event that the Supplier is unable to return a product under warranty to the Customer, the Supplier may proceed at its discretion to return the full amount paid or to replace it with a product with equal or superior characteristics. To take advantage of the guarantee, the Customer must keep the invoice or the delivery note that he will receive at home.

Return Policy

Pursuant to current legislation, when the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional or business activity), he has the right to withdraw from the purchase contract concluded with the Supplier, without no penalty and without specifying the reason, within 14 (fourteen) days from the date of receipt of the product, meaning the moment of acquisition of physical possession of the same. In the case of orders relating to products to be delivered in several batches, the aforementioned withdrawal period runs from the date of receipt of the last batch. If the consumer decides to exercise the right of withdrawal, he must notify the Supplier by e-mail at the e-mail address shop@lottinospirits.com . The right of withdrawal is excluded in relation to the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery. Until the time of exercising the right of withdrawal, the Customer is however solely responsible for the decrease in value of the product resulting from its handling other than that necessary to establish the nature, characteristics and functioning of the product itself. The return of the goods must take place at the latest within 14 (fourteen) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact, including the cash on delivery and, in any case, in a normal state of conservation. The shipping costs for exercising the right of withdrawal are charged to the customer; the Supplier will refund the amount paid for the purchase of the product (including the original delivery costs) net of the direct cost of return borne by the Customer, within 14 (fourteen) days of receipt of the notice of withdrawal. In the event of damage to the product returned by the Customer during transport, the Supplier will notify the Customer within 3 working days from the date of receipt of the product to allow him to assert his rights towards the courier. In this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal.

Applicable law and competent court

The contract between the Supplier and the Customer is governed by Italian law, without prejudice to the possible application of any mandatory rules of the state of the Customer’s domicile in the event that the same is a consumer. For any disputes arising from the contract or connected to them in any capacity, the court of the consumer’s domicile is legally competent.